Terms & Conditions Mahjong138 – Complete Guide for Malaysian Players

These Terms & Conditions ("Agreement") govern all activities carried out by players on the platform mahjong138, including but not limited to account registration, deposits, withdrawals, bonus claims, and participation in any games or betting offered.

This agreement should be read together with the mahjong138 Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between the player and the platform.

• By clicking the "Register" or "I Agree" button during the registration process, you confirm your full acceptance of these Terms & Conditions.
• If you do not agree with any part of these terms, you are not permitted to register for or use the platform mahjong138.
• These terms apply to all players in Malaysia and those accessing the platform from within Malaysian territory.
• Mahjong138 reserves the right to amend, update, or replace any part of these terms at any time with reasonable notice to players.

To register and use the services mahjong138, players must meet all of the following eligibility criteria. We reserve the right to request verification of any of these requirements at any time.

Mahjong138 reserves the right to decline any registration application or close an existing account without providing reasons, including in cases where the information provided is found to be inaccurate, misleading, or in breach of any of the above conditions.

All financial transactions on the platform mahjong138 are processed using legitimate and secure Malaysian payment methods. We do not accept or process transactions involving foreign currencies or international payment methods not listed here.

Accepted Payment Methods:

• Touch 'n Go eWallet – Deposits and withdrawals available. Processed in under 1 minute.
• DuitNow – Direct transfer to a phone number or IC number. Available 24/7.
• GrabPay – Instant deposit via the Grab app. Minimum RM20.
• Boost eWallet – Easy deposits via the Boost Malaysia app.
• ShopeePay – Deposit via a verified ShopeePay account.
• FPX (Maybank2u) – Direct transfer from your Maybank account via FPX.
• FPX (CIMB Clicks) – Direct transfer from your CIMB account via FPX.

Transaction Limit:

Withdrawals will only be processed to the same payment method used for the deposit. Mahjong138 reserves the right to request identity verification (KYC) before processing a first-time withdrawal or any withdrawal exceeding RM5,000.

Any deposit made using a payment method not belonging to the registered player is strictly prohibited. Such violations will result in funds being held pending investigation.

All bonuses and promotions offered by mahjong138 subject to the specific terms stated in each offer. Players are responsible for reading and understanding the full terms before claiming any bonus.

• Every bonus comes with rollover requirements (wagering requirements) that must be met before any withdrawal can be made from that bonus balance.
• The welcome bonus can only be claimed once during the first deposit. Attempting to register multiple accounts to claim the bonus repeatedly constitutes fraud.
• Mahjong138 reserves the right to cancel any bonus suspected to have been obtained through unlawful means or system exploitation.
• Bonus value cannot be transferred between accounts, converted directly to cash, or used to meet the minimum deposit requirement of other promotions.
• Special festive promotions (Hari Raya Aidilfitri, Chinese New Year, National Day) have limited validity periods and their own eligibility requirements.
• Mahjong138 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Platform mahjong138 offers a wide range of game and betting categories, including Live Casino, slots, Sports Betting, e-sports betting, and more. Each category is governed by its own specific rules.

• Live Casino (Baccarat, Blackjack): All game results are final once a round is completed. Any technical issues that occur during an active round will be resolved in accordance with the relevant mahjong138 policy.
• Sports Betting (Malaysia Super League, EPL, Badminton): Bets are valid based on the official match result. Matches postponed by more than 24 hours will result in the bet being voided and the stake refunded.
• E-Sports (MLBB MPL, Valorant, CS2): Bets are subject to the official results declared by the event organiser. Any format changes made by the organiser that affect the outcome may result in the cancellation of the relevant bets.
• Slots: RTP (Return to Player) is calculated over the long term and does not guarantee outcomes in any individual session. All slots use certified RNG technology.
• Any attempt to exploit bugs, system errors, or game vulnerabilities is prohibited and subject to disciplinary action.

Mahjong138 reserves the right to suspend or close any player account, whether temporarily or permanently, without prior notice under the following circumstances:

• Confirmation or evidence that a player has provided false or misleading information during registration or the KYC process.
• Activities suspected to involve fraud, money laundering, or collusion with other players.
• Use of third-party software, automated bots, or any tools that provide an unfair advantage in gameplay.
• Violation of bonus eligibility terms – including registering multiple accounts to claim bonuses repeatedly.
• Requests from relevant authorities or law enforcement bodies.
• At the player's own request via the Self-Exclusion feature in the Responsible Gaming programme.

In cases where an account is closed due to a breach of terms, mahjong138 reserves the right to withhold funds in the account pending investigation. Players whose accounts are closed for valid reasons will not be permitted to re-register.

To the extent permitted by Malaysian law, mahjong138 shall not be liable for any loss or damage arising from:

• Temporary service disruptions due to system maintenance, updates, or technical issues beyond our control.
• Losses arising from betting or game outcomes – these outcomes are final and cannot be reversed.
• Damages arising from unauthorised access to a player's account due to the player's own negligence, such as sharing their password.
• Changes in regulations or legislation affecting the availability of services in certain regions.

Mahjong138 is committed to ensuring the platform runs smoothly and securely at all times. However, we do not guarantee that the platform will be entirely free from interruptions, errors, or data loss.

Mahjong138 reserves the right to update or amend these Terms & Conditions at any time. Material changes will be communicated to players via in-platform notices, registered email, or announcements on the website homepage.

Minor clarifications or editorial updates may be made without specific notice. The latest update date will always be displayed at the top of this document.

The security of your mahjong138 account is a shared responsibility. Our platform uses 256-bit SSL encryption and two-factor authentication (2FA), but players also have an important role to play in keeping their accounts secure.

• Use a strong, unique password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Never share password or login credentials with anyone, including family members or friends.
• Enable two-factor authentication (2FA) for an added layer of protection.
• Always log out of your account when using a public or shared device.
• Report any suspicious activity or unauthorised access to your account to the mahjong138 support team immediately.
• Mahjong138 will never ask for your password via email, WhatsApp, or any other communication channel.

This agreement and all matters relating to the platform mahjong138 shall be governed and interpreted in accordance with the applicable laws. Players agree to submit to the relevant jurisdiction for any disputes arising from the use of the platform.

In the event of a dispute regarding game outcomes, transactions, or any aspect of mahjong138's services, players are encouraged to:

• First, contact the mahjong138 customer support team via live chat (available 24/7) and provide full details of the dispute.
• Please prepare relevant supporting documents such as screenshots, transaction numbers, and the date/time details of the incident.
• Mahjong138 is committed to resolving all disputes within 5 business days of receiving a complete report.
• The platform's decisions on gaming matters are final, subject to fair review based on available technical data.